Root cause analysis (RCA) is a methodology for finding and correcting the most important reasons for performance problems. Bad things happen. The extent of the damage now, or whether bad things happen again, is a product of how we respond. Often without any analysis, we charge ahead with hastily-conceived, ill-considered solutions that merely sweep the badness under the edge of the rug.

What we need is a method that helps us find the core issues affecting our performance. Root Cause Analysis is best addressed by knowing how and when to use these tools:

• Brainstorming

• Check sheets

• 5 Whys

• Cause & Effect Diagrams (The Ishikawa Diagram)

• Cross-functional Process Mapping

• Force Field

• Gantt Charts

• Pareto Charts

• Matrix (or four quadrant)