Administrative professionals often underestimate their impact within an organization because their leadership role is that of leadership through support.  With new technologies and changing organizational climates, expectations are increasing in job responsibilities and job performance. This seminar will focus on overall administrative leadership, management principles and the expansion of professionalism in this dynamic profession. Develop new tools and skills to enable you to be a proactive member of the organization.

Key Information

Leadership Through Support

• What were you hired to do - always keeping the end results in mind

• Managing for Outcomes - A model for successful results
• Learn to develop the behaviors that take you where you want to go
• Helping others find their way and building a sense of community

Administrative Essentials

• Administrative Component - Mission Critical
  Mastering the 20% that will get you 80% of your results

• Professionalism Component - Are you getting the results you want?
  Image - Impact - Initiative - Integrity - Ideals
• Projecting the image that reflects the expectations of management, the organization and its customers and clients
• Leadership Component - Relationship Management
  Know Your Stuff - Know Yourself - Positive Influence for Win/Win Outcomes

The Job that Defies Job Descriptions

• Developing yourself and others to bring out the best

• Challenges of maintaining commitment
• Going beyond "whatever it takes" - guidelines for discerning your duties, roles and responsibilities
• Pushing Through Habits - The Decision Matrix

What You Will Learn

• Explore your role and why leadership is such an important part of it

• Serving your internal and external customers through leadership
• Learn the "ABC" model of how to get the results you desire
• Guidelines for preparing and responding to a variety of challenging communication situations
• Understanding what is "expected and respected" in our work place
• What you do - your professional administration - is at the heart of whether or not your organization achieves its aims and objectives
• The five faces of professionalism - how to move from an idea to a set of actions
• Learn about various management styles and how to work, communicate and influence effectively within each