Linking Emotional Intelligence to Higher Levels of Performance

Date: TBA Time: 8:30 am to 4:30 pm Location: Springfield, MO Fee: $195

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Emotions are the undercurrents present everyday in our attitudes, behaviors, relationships, and interactions in the workplace. Learning to understand and manage your own and others’ emotions in the workplace is a complex task, but one that is essential for managers to be effective.

People often find themselves facing difficult and emotional situations with customers, coworkers, bosses, subordinates, neighbors, or family members. One of the key differences between good and great leaders is their ability to use the wisdom of emotion intelligence enabling them to respond in a manner that effectively manages these situations in the most positive manner possible.

Key Information

Important Elements of Emotion

• EI (Emotional Intelligence) What is it?
• Traditional vs. effective interpretation of emotions
• How to avoid emotional hijacking
• Learn how to release emotional attachment

Practical Techniques and Applications

• Maximize work and team interactions
• Improve communication at work and home
• Clarifying underlying issues
• Managing yourself in emotional situations

Connection Between Stress and Emotions

• How stress creates emotions that interfere with performance
• Evaluate your stress coping skills
• Take the Holmes-Rahe Stress Test

Positive Approaches for Difficult People and Situations

• Learn effective defusing strategies
• Uncover the feelings behind the message
• Strategies to avoid overreacting
• Effective techniques for dealing with difficult people

Why Emotional Intelligence
Emotional intelligence has as much to do with knowing when and how to express emotion as it does with controlling it. Linking emotional intelligence with important work-related outcomes such as individual performance and organizational productivity are vital to effective relationships and organizational success.

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