Dynamic Communication and Interpersonal Skills

Date: March 19, 2009 Time: 8:30 am to 4:30 pm Location: Springfield, MO Fee: $189 & Bring a Friend for $99

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Date: October 22, 2009
Time: 8:30 am to 4:30 pm
Location: Springfield, MO
Fee: $189

Learn to communicate in a manner that builds trust, teamwork and consensus. Develop the skills that result in two-way communication, which is critical to a participative management style. Examine obstacles to effective communication and learn to facilitate supportive communication with diverse individuals and groups.

Key Information

Identify barriers to effective communication

• Focus your development to improve listening effectiveness
• Learn how you come across to others
• Understand the communication model

How your perception can interfere with communication

• How we come up with perceptions
• Learn one of the most challenging aspects of communication
• Understand what perceptions and assumptions you hold that may be interfering with your communication
• Discover how to take the critic out of criticism

Why feedback is a valuable learning tool

• Learn the two styles of feedback
• Identify the secret of effective questions
• Discuss common feedback mistakes

How to be a better listener

• Learn and practice techniques that will make you a better listener
• Understand the different levels of listening
• Learn the difference between distracting and attending behaviors

Using communication as an effective management tool

• Discover the secrets of converting conflict into collaboration
• Eliminate resentment that results from poor communication
• What you can say to resolve conflicts with bosses, peers, and workers

You will also take a self assessment to encourage awareness of your particular communication style and uncover challenges in your communication process.

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You can also register for Dynamic Communication & Interpersonal Skills or any other MDI class by calling (417) 836-5667 or 1-800-733-3203 or  E-Mail MDI@missouristate.edu. 

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