Achieving Results Without Authority
As more companies reorganize along horizontal rather than vertical lines, the need emerges for those in non-authoritative positions to encourage action from others to achieve business objectives and manage projects. Cultivating positive influence, cooperation and negotiation skills are essential for anyone who needs to get work done though others. This seminar examines principles, strategies, and techniques essential to influencing through persuasion and negotiation to achieve positive results.
Instructor: Dale McCoy
Dynamic Communication Skills & Strategies
Learn to communicate in a manner that builds trust, teamwork and consensus. Develop the skills that result in two-way communication, which is critical to a participative management style. Examine obstacles to effective communication and learn to facilitate supportive communication with diverse individuals and groups.
Instructor: Alia Stowers
Excelling as an Administrative Professional
Administrative professionals often underestimate their impact within an organization because their leadership role is that of leadership through support. With new technologies and changing organizational climates, expectations are increasing in job responsibilities and job performance. This seminar will focus on overall administrative leadership, management principles and the expansion of professionalism in this dynamic profession. Develop new tools and skills to enable you to be a proactive member of the organization.
Legal Issues Impacting the Workplace
Become familiar with the legislation and court decisions that regulate employment and discover their impact on you and your organization. Receive a broad overview of federal and state laws that have a day-to-day impact on human resource decisions and actions in the area of employment. Laws are explained in layman's terms and no prior knowledge of the legal system is necessary. One purpose of this seminar is to help owners, managers, supervisors, and human resource personnel avoid mistakes, and thereby avoid the costly legal arena.
Instructor: Glenn Pace, MBA, GPHR
Managing People, Paper & Projects
- Do you have more to do than you can manage in a 40-hour work week?
- Do you feel that if you want something done right you have to do it yourself?
- Do you ever find yourself having to "redo" work not done right the first time?
If you answered yes to these questions, you could be holding yourself, your employees, and your work group back from reaching their maximum potential. Improve your skills in delegation, managing your time and setting goals so you can work more efficiently.
Instructor: Sara Choate, SPHR, SHRM-SCP
Power of Personalities in Your Workplace
Creating Exceptional Customer Experiences
Whether your organization is big or small, service or manufacturing, it boils down to having customer service skills that enable you to create a profitable and lucrative experience. Many companies forget or ignore the fact that customer service has direct impact on profits - especially future profits. In today's economy, customers are questioning value even with companies they have known for years.
Successful companies will anticipate customer needs and solve problems before the customer knows they even exist. But before you can do this, you have to start with the basics. During this one-day seminar you will learn ways to increase communication with customers in person or over the phone, techniques for dealing with angry customers, keeping your composure under stress, and much more.
Instructor: Dale McCoy