Coaching & Mentoring To Accelerate Potential
Do you know the secrets to increasing your people's commitment to their jobs? The gap between acceptable and superior performance can cost your organization between 30-40 percent. Coaching closes the gap. In this seven-hour program, you will learn the skills professional coaches use to convert average performance to maximum performance. You will learn the simple steps to increase productivity from the team or from the individual. You also will learn how to deal with the universal problem of confronting problem employees.
Instructor: Sara Choate, SPHR, SHRM-CP
Creating Exceptional Customer Experiences
Whether your organization is big or small, service or manufacturing, it boils down to having customer service skills that enable you to create a profitable and lucrative experience. Many companies forget or ignore the fact that customer service has direct impact on profits - especially future profits. In today's economy, customers are questioning value even with companies they have known for years.
Successful companies will anticipate customer needs and solve problems before the customer knows they even exist. But before you can do this, you have to start with the basics. During this one-day seminar you will learn ways to increase communication with customers in person or over the phone, techniques for dealing with angry customers, keeping your composure under stress, and much more.
Instructor: Dale McCoy
Diversity & Multiculturalism: Communicating Across Cultures, Borders - or Your Own Office!
Every organization has its own challenges in regards to managing communications and interactions with diverse groups. A first step is learning to appreciate and understand the wealth of diversity that your staff and organization interact with on a day-to-day basis. The purpose of this course is to define diversity, to gain an appreciation for the factors that create boundaries and to develop strategies for building bridges to the diversity that can create opportunities for your business or organization.
After completion of the course, participant should be able to:
- Define diversity
- Describe the timeline and significance of the events in the American Civil Rights movement
- Interpret the difference among awareness, compliance and advocacy
- Apply and synthesize the influence of the UN's Declaration of Universal Human Rights and specific legislation, case law and best practices on business practices
- Describe a business' obligation to human rights
- Define generational diversity and describe characteristics of the 4 working generations
- Develop strategies for cultivating a culture of inclusiveness
- Implement best practices for communication in a diverse workplace and global marketplace
- Other custom needs developed in concert with the organization
Instructor: Dr. Greg Dlabach
Dynamic Communication Skills & Strategies
Learn to communicate in a manner that builds trust, teamwork and consensus. Develop the skills that result in two-way communication, which is critical to a participative management style. Examine obstacles to effective communication and learn to facilitate supportive communication with diverse individuals and groups.
Instructor: Alia Stowers
The Effective Leader
Increasingly, organizations are realizing the need for leadership at all levels. Because people want to be led, not managed, managers need to develop as leaders in addition to being highly competent in functional management areas. There is an impressive body of knowledge regarding leadership, and the skills needed to be an effective leader. The Effective Leader/Manager will address the following 5 key areas of managerial effectiveness.
This course is designed around the Management Competency Model based onThe Leadership Challenge model by Kouzes and Posner.
Instructor: COL. Dean Thompson
Legal Issues Impacting the Workplace
Become familiar with the legislation and court decisions that regulate employment and discover their impact on you and your organization. Receive a broad overview of federal and state laws that have a day-to-day impact on human resource decisions and actions in the area of employment. Laws are explained in layman's terms and no prior knowledge of the legal system is necessary. One purpose of this seminar is to help owners, managers, supervisors, and human resource personnel avoid mistakes, and thereby avoid the costly legal arena.
Instructor: Glenn Pace, MBA, GPHR
Leading the Millennials
It is estimated by 2025 Generation Y - the Millennials - will comprise 75% of the workforce. Many surveys already show this generation is the majority of the workforce. This course will help you understand and lead this younger generation. This course is designed to provide attendees with insights into the different generations with a focus on Millennials and ideas on leading this next generation. The course will include interactive case studies, discussion and the latest research and publications on the topic. At the conclusion, attendees will better understand why Millennials are perceived the way they are, take away ideas for leading this new generation and develop ideas on how to better engage Millennials in their organization.
Motivating Today's Workforce
Successful managers and supervisors know how to foster an environment in which employees become self-motivated, positive, and dedicated. Today's workplace requires more than just fair pay and a good benefits package to achieve such a condition.
In the final analysis, one person cannot motivate another. What that person can do, though, is inspire and enable others to motivate themselves. Participants in this workshop will learn how to identify motivational hot buttons that help get workers on board and engaged in organization goals.
Instructor: Dale McCoy
Successful Project Management
Managers are constantly called upon to manage projects or to be part of a project team. The effective management of projects - completions within a deadline and a budget, subject to performance criteria - is the cornerstone for business success. All projects are undertaken to achieve specific results.
Instructor: John Fleming
Thriving In Change
Rapid and continuous change is a reality in our work and personal lives. There are specific strategies and tools to help us better manage the dynamics of change and keep productivity at high levels. This seminar will teach you how to cultivate the 3 C's - commitment, competence and credibility and implement the "CPR" model for addressing what matters during transition stages. Obtain strategies to understand, accept and communicate change throughout your department or organization and how "instant alignment" is a tool, not a cop-out.
Many companies have discovered that although they have moved the desks, they haven't moved the hearts of the employees who work there. When this happens, resistance and lack of productivity among the workforce frustrate management. This seminar provides strategies, skills and tools that will help managers through the wilderness of change.
Instructor: Dale McCoy