Policies & Procedures

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MDI Policies & Procedures

Registration

The easiest way to register for trainings is through our registration form.

We encourage you to register as far in advance as possible, since classes fill up quickly. You will receive a confirmation email after submitting a registration form.

Discount policy

A 10% discount is available when an organization sends three or more registrants to the same course. A 10% discount is also available to all efactory tenants and efactory partners. To receive the discount, please select "Invoice Me" during the registration process.

Class location

Courses are typically held at the Robert W. Plaster Free Enterprise Center. The building is located 405 N Jefferson Avenue in Springfield, Missouri. Courses held outside of this location will be specified in course descriptions and in confirmation materials to participants.

Parking permits

Parking permits will be emailed to all attendees prior to the course.

Registration and payment of fees

Registration fees vary depending on the course. Registration fees include all course materials and refreshments.

Participants can pay course fees at the time of registration or opt to be invoiced. All invoices are sent after the course is completed.

A $25 service fee will be assessed for any check that is returned from the bank for any reason. Post-dated or two party checks will not be accepted. Any returned check shall be made good within ten days after notification or the participant will not be permitted to attend further courses.

Class cancellation and refund policy

The Management Development Institute reserves the right to cancel any class or make any other changes it deems necessary in order to provide participants with the best educational experience possible.

Course fees will be refunded in full if it becomes necessary to cancel a course, however, under no circumstances will the amount refunded exceed the amount of the registration fee. MDI will not reimburse participants for the cost of travel or lodging in the unlikely event that a class is cancelled. Therefore, it is recommended that participants traveling to attend classes make travel reservations that are able to be changed, should it become necessary to do so.

MDI will make all reasonable attempts to notify participants of class cancellations or changes, using email and phone and contact information provided at the time of registration.

We recognize you may occasionally need to cancel a registration. If you wish to receive a refund, we must receive a written statement (e-mail: mdi@missouristate.edu, fax: 417-837-2614, or postal mail: MDI/MSU, 405 N. Jefferson Avenue, Springfield, MO 65806) listing the course name, registrant name and giving the reason for cancellation.

Refunds of registration fees paid by credit card will be processed as a credit or the credit card account within seven business days of the cancellation notification. Refunds of registration fees paid by check will require a minimum of six weeks to be processed, to allow sufficient time for the check issued by the participant to clear and processing time.

Unless a separate policy is stated for a specific class or classes, the following applies to all cancellations and refunds:

Cancellation (email, fax or mail) received a minimum of two weeks (14 days) prior to the program start date will receive a full refund. Cancellations less than two weeks prior to program start will be subject to a 20% administration fee. Non-attendance will incur the full program fee. Organizations may substitute candidates if notice is provided prior to the program start date.

Certificates of attendance

Unless otherwise stated, participants will receive a certificate of attendance at the conclusion of each course. This certificate will state the number of contact hours attended at the course.

Continuing education units

Some of the courses offered by MDI qualify for CEU’s. CEU’s are a way of measuring and officially recognizing the time and effort you have put into your education for your job or profession. One CEU is equal to 10 hours of instruction. CEU’s do not constitute academic credit.

Privacy policy

Your privacy is important to us. MDI is committed to maintaining the privacy, security and accuracy of personal information and records.